bajl Privacy
Policy

01 Overview

bajl operates the online gaming platform available at bajl.club and through the bajl mobile app. In the course of providing these services to players in Bangladesh and beyond, bajl collects and processes certain personal data. This Privacy Policy is designed to give you a clear and honest picture of how that data is handled.

bajl acts as the data controller for all personal data collected through the bajl platform. This means bajl is responsible for deciding how and why your data is processed. bajl takes that responsibility seriously and has put in place technical and organisational measures to protect your data at every stage of its lifecycle on the bajl platform.

This Privacy Policy should be read alongside bajl's Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and bajl. If you have any questions about how bajl handles your data, you can contact the bajl privacy team at any time using the contact details at the bottom of this page.

02 Data We Collect

bajl collects personal data from you in several ways — directly when you register or interact with the platform, automatically when you use bajl's services, and occasionally from third parties such as payment providers or identity verification services. Here is a breakdown of the categories of data bajl collects:

bajl does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).

03 How bajl Uses Your Data

bajl uses the personal data it collects for the following purposes:

• Account management: To create and maintain your bajl account, verify your identity, and manage your profile settings.
• Service delivery: To process your deposits and withdrawals, allow you to play games on bajl, and deliver the core functionality of the platform.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised access to bajl accounts.
• Legal compliance: To comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable laws.
• Customer support: To respond to your queries, resolve disputes, and improve the bajl support experience.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support, and to enforce self-exclusion requests.
• Platform improvement: To analyse how players use bajl and make improvements to the platform's design, performance, and game selection.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive such communications from bajl.

04 Legal Basis for Processing

bajl processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing that is necessary to provide you with the bajl services you have signed up for, including account management, payment processing, and game access.
• Legal obligation: Processing that bajl is required to carry out under applicable law, including AML checks, KYC verification, and regulatory reporting.
• Legitimate interests: Processing that is necessary for bajl's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending you marketing communications or using non-essential cookies. You can withdraw your consent at any time.

05 Data Sharing

bajl does not sell your personal data to third parties. However, bajl may share your data with carefully selected third parties in the following circumstances:

• Payment providers: bajl shares necessary financial data with payment processors such as bKash, Nagad, and Rocket to facilitate deposits and withdrawals on the bajl platform.
• Identity verification services: bajl uses third-party KYC providers to verify the identity and age of players. These providers receive only the data necessary to complete the verification process.
• Technology partners: bajl works with technology providers who help operate the platform, including cloud hosting, analytics, and customer support tools. All such partners are contractually bound to handle your data securely.
• Regulatory and law enforcement authorities: bajl may be required by law to disclose your data to government agencies, regulators, or law enforcement bodies. bajl will only do so when legally obligated.
• Business transfers: In the event that bajl undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

06 Cookies and Tracking Technologies

bajl uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with bajl. A cookie is a small text file stored on your device when you visit the bajl website or use the bajl app.

bajl uses the following types of cookies:

• Essential cookies: These are necessary for the bajl platform to function. They enable core features such as login sessions, account security, and payment processing. You cannot opt out of essential cookies while using bajl.
• Analytics cookies: These help bajl understand how players navigate the platform, which games are most popular, and where improvements can be made. bajl uses this data in aggregate form only.
• Preference cookies: These remember your settings and preferences on bajl, such as your language selection and display options, so you don't have to set them every time you visit.
• Marketing cookies: These are used to deliver relevant promotional content to you based on your activity on bajl. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bajl platform. For full details on how bajl uses cookies, refer to the cookie settings section in your bajl account.

07 Data Retention

bajl retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

• Account data is retained for the duration of your active relationship with bajl and for a minimum of five years after account closure, in line with AML and KYC regulatory requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for up to three years from the date of the interaction.
• Marketing consent records are retained until you withdraw your consent, plus a reasonable period thereafter for compliance purposes.
• Technical and usage data collected via cookies and analytics is typically retained for up to 24 months.

When your data is no longer required, bajl will securely delete or anonymise it in accordance with its data retention procedures. If you request deletion of your data before the end of the applicable retention period, bajl will assess the request and inform you of any legal obligations that prevent immediate deletion.

08 Data Security

bajl takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bajl platform.
• Encrypted storage of sensitive data including passwords and financial information on bajl's servers.
• Strict access controls ensuring that only authorised bajl personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the bajl platform and infrastructure.
• Two-factor authentication options available to all bajl account holders.

In the unlikely event of a data breach that affects your personal data, bajl will notify you and the relevant authorities as required by applicable law, and will take immediate steps to contain and remediate the breach.

09 Your Privacy Rights

As a bajl user, you have the following rights in relation to your personal data. bajl is committed to honouring these rights promptly and without unnecessary barriers:

• Right of access: You have the right to request a copy of the personal data bajl holds about you. bajl will provide this within a reasonable timeframe upon receipt of a verified request.
• Right to rectification: If any of the personal data bajl holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most of your account information directly in your bajl account settings.
• Right to erasure: You have the right to request that bajl delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected. Note that bajl may be required to retain certain data for legal or regulatory reasons.
• Right to restrict processing: You have the right to request that bajl restricts the processing of your data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that bajl transmit that data to another service provider where technically feasible.
• Right to object: You have the right to object to bajl processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though bajl may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where bajl processes your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the bajl privacy team at [email protected]. bajl will respond to all verified privacy requests within 30 days. In complex cases, bajl may extend this period by a further 30 days, in which case bajl will notify you of the extension and the reason for it.

10 Minors

bajl's services are strictly intended for adults aged 18 and over. bajl does not knowingly collect personal data from anyone under the age of 18. If bajl becomes aware that it has inadvertently collected data from a minor, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that your child has registered on bajl or provided personal data to bajl without your consent, please contact bajl support immediately at [email protected]. bajl will investigate and take appropriate action without delay.

11 Third-Party Links

The bajl platform may occasionally contain references to third-party services, such as payment providers or app stores. bajl is not responsible for the privacy practices of any third-party websites or services. This Privacy Policy applies only to data collected and processed by bajl. bajl encourages you to read the privacy policies of any third-party services you interact with in connection with your use of bajl.

12 Changes to This Privacy Policy

bajl may update this Privacy Policy from time to time to reflect changes in bajl's data practices, legal requirements, or platform features. When material changes are made, bajl will notify registered users via email or an in-platform notification, and will update the "Last Updated" date at the top of this page.

bajl encourages you to review this Privacy Policy periodically. Your continued use of the bajl platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using bajl and contact support to close your account.

13 Contact bajl About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajl handles your personal data, please get in touch with the bajl privacy team. bajl is committed to resolving all privacy-related enquiries promptly and transparently.

For general account support, responsible gaming assistance, or other queries, visit the bajl FAQ page or contact bajl support via live chat.